Scope CSFS clearly

CSFS is a service, not a collection of claims

Infrastructure

Connectivity, hosting, VPN, firewall, monitoring and operational support.

Experience

Risk signals, permissioned escalation and a response path designed around older adults.

Network

Connections to care organizations and qualified response resources when a case requires more than technical support.

Definition needed

Specify which capabilities are included at pilot launch, which are optional and which require a separate partner or agreement.